First let me start of with what a fkn rip off.
I am paying 140/month for 200gb(ADSL2+). With this **** speed.


Second, every time i go on a valve game like counter strike source after a few seconds ill get an error
(Connection problem) witch keeps happening and happening.

Second problem with bigpond is there support are **** STUPID, Period.
I went to switch to Cable and payed about 200$ extra and i wait for about 3 weeks and the day they are coming i get a call.
Hello! i;'m just ringing to tell you the installation will cost 4000$
REALLY? YOU TELL ME NOW? AFTER I WAIT 3 WEEKS?

Honestly bigpond is ****. And i am very angry at there poor prices,deals and crappy support.

I don't have that problem

I haven't had a Telstra product for nearly 10 years now. They were even worse back then

However their plans are gradually getting better but their tech support remains the same.

It's still crap, all they give is like 20-30 extra gb of usage and leave the same speed.
Us Australians are getting ripped off hardcore, everywhere else every other country 140$/month will get you unlimited and like 70mbps to 100mbps. With very high upload too.

The reason for that is distance; the majority of our traffic leaves the country and travels over the international links, making data costs incredibly expensive. Compare this to the US, where their traffic stays mostly within their own borders, and data costs are minimal. It's even better in Japan where everything is packed nice and close together, so they can easily afford major infrastructure projects because they have a very small area to cover.

Australia has a comparatively low population density which is spread out over a greater area, making provision of service a challenge as well. Combine that with the fact that there simply aren't a great deal of internet services here (ie content providers, servers, etc) and we're not going to improve. This isn't Telstra's fault, it's just the way the world works. Perhaps with the NBN more services will move here, but if they don't, then you're still going to be paying large amounts for small data packages.

Also seriously, why are you with Telstra?
Secondly that's not such a bad speed for ADSL2+; remember the speed is highly variable and is by no means guaranteed. Thirdly, those 'speed tests' are worth jack ****; all they say is that at this time, from this server, under these (unreported) conditions, your speed while downloading this file/uploading this packet was X. Absolutely useless for fault finding.

For comparison I'm on TPG 200GB or whatever it is for $49.95, and my speed is only 6Mbps downstream and 800Kbps upstream due to **** line quality and distance to the exchange.

>making data costs incredibly expensive

People are paying 140/month with telstra, and getting horrible horrible horrible speeds like me witch they say on support is fine.

Now i know telstra the greedy pigs could easily give us like 1000kbps more speed but they wont because they they only want money.

And the reason im with bigpond is because im stuck on a contract. Once its over telstra can fk off and ill be going iinet or Internode.

You are aware though that if that's the speed you're getting on ADSL2+ from Telstra it is unlikely to be any higher with Internode or iiNet? It's going over copper lines, there's only so much that can be done.

Your connection is 10Mbps according to that useless site, that's not bad. That's about what I used to get on Cable before it was bumped up to 30.

What the hell are you talking about, internode and iinet for 140$ gets you fiber with 100mbps down and 8mbps up.

I think telstra is good for me. I pay $70 a month and get 100GB of usage.



My download is great for where I live which is like a sub-rural area but the download could be better. I saw a link from a person who went to Japan and there free internet in the subway is faster than mine which I pay $70/mnth for so I was quite amazed.

Im only on ADSL2 as well not ADSL 2+ so Im quite happy and they are always great and provide free services and things, such as the T-Hub we got for free and they've sent us many free modems which usually cost $200 so Im exceptionally happy.

That's under the NBN, and if it's available in your area, then go and get it. If you're talking about ADSL tech it's a different story. If you're intending to move to the NBN you should have stated so; your post reads like you're moving from Telstra ADSL2+ to Internode/iiNet ADSL2+.

Or if you're outside of the NBN, you're going to be waiting.

Even iinet and internode adsl+ is faster then telstra.

and @ the guy using adsl, oh wow im using adsl2+ and getting slower then you.

TALK ABOUT RIP OFF

No they're not, they're bound by the exact same reasons why you'll get a **** speed; line quality. If your line is ****, you'll get a **** connection no matter who you're with. What is your modem reporting for SNR and line attenuation?

I agree with you 100% man. I am just saying that I don't get ripped off by T$ anymore. My suggstion if you can is leave, go elsewhere.

I wasn't comparing them with overseas. I know they are better off, and then NBN will only fix part of the issue.

TPG and other companies have things like unlimited for like $60 adsl2+ speeds or $50 for 200GB and you get capped at 1mbp speeds unlike Telstra's 64k....pathetic.

I think mate that your full of it personally..... Bigpond doesn't charge $140.00 for 200Gb, it charges $148.00 for a Home Bundle which includes.. 200Gb Broadband, Linerental, Local Calls, STD Calls, And Mobile calls to any Provider.

And as Soldant points out it doesn't matter what provider that you go to you WILL suffer the same speeds/issues. And as for getting the NBN? Good luck with that....

Lastly... Please do leave BP cause then I won't have to deal with uneducated, arrogant know it alls like your self every day....

hmmmmmmm.

I have my home phone + a telstra cable connection.

Recently added an iinet adsl connection. You would think if telstra owns the lines, they are best. Doesn't seem so.

My iinet adsl2+ connection is about 7-8mpbs connected on the router.

Be happy with 10mbps.

I have telstra cable, sometimes get 30 mbit, problem the ping fluctuates, is not that good for gaming.

iinet still only has adsl1 here, but my iinet connection has a 1ms jitter, so good for games.

I have kept both, using a dual wan router, get best of both worlds.

iinet adsl2+ will be available in the next few months here.

Yeah, the first post couldn't be truer. Tech support is so stupid and they treat you like you have no idea what you're doing, don't listen to your issue, cannot redirect to other departments and send you in a loop, insist you try using internet explorer instead of firefox when the problem is clearly on their end. It shouldn't have to take 7 hours and 13 calls to re-establish a connection -.-

Then when I finally got my ADSL 2+ up and running, it turns out it's not even getting 1/3 of the speed it quotes on the site. I'm on a 20mbps plan and the most I've seen so far is a 5mbps download. Friends pay less and can get faster -.- Can't wait till I have an opportunity to switch ISPs.

But yeah, the infrastructure is pretty poor too if the speeds seem to vary that much. Hopefully it gets somewhere with the NBN, but it's much better than what I was on before and it's fast enough I guess... just disappointing.

This is my speed test, its through Bigpond Extreme Cable 50GB and then through a Wireless G router to this pc.. Not to bad for wireless.

dude its bigpond...I mean what can you do?!!

I pick up on a T$ worker here am I right.

I got way sick of Telstra/Bigpond ages ago ,found the solution .

Holy crap dude. Man mine definatly sucks dog balls.



And when I was with T$ it was worse.

bigpong adsl2+ @$119 liberty 50gig

Cable

cost and plan pls?

I agree that Bigpond is terrible

Current Plan: BigPond Wireless Super G Fast Liberty (10GB)
Monthly Plan Fee: $129.95 monthly

Aussiebroadband ADSL2+
100GB $79.90 128/128 shaping. Uploads dont count. No P2P restrictions.



I like where this thread is going. Keep posting details guys. May change ISP's. Wont be T$ or Optus though.

Im paying $49 a month inc. phone ,once the network is fully setup here my account goes to 100Mb/sec .

and thats my other connection,,, ouch!

I've never liked Telstra, not because of net speeds, I just hate the way they do business, lock-in contracts, you have to pay for all months you left on contract to get out earlier, their prices have been jacked up since the dial-up days and their customer service is rubbish. They are my problems with them, can't really argue with this though;



I have Cable with a soon to be cap of 200gig.

I have found that before I moved (I was with Internode) and was with Telstra I can never load the games.on.net site... it's like Bigpond block it or something, although that wouldn't surprise me. Anyone else notice something like this?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Result from Perth



From New York, US



Wellington, NZ.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Quite a massive difference really, considering majority of online content would be hosted over seas it's really not that impressive.

imo out net has got a long way to go.

also getting capped is really **** gay and all companies need to stop it ffs!!

PS: games.on.net still hasn't loaded

It's probably a temporary routing issue. Keep trying.


That's not really Telstra's fault, anybody else will get the same problems. There are only a few international links and they get hammered because of the reason you identified: most of the content is overseas so most of our traffic leaves our borders. This is my biggest problem with the NBN; 100mbps speeds will only make a difference for traffic within our borders, as soon as we hit the international links the speeds will drop, and nobody seems to have paid attention (except Internode, who explained that's why the rollout in Tasmania has such low international speeds).


Again because all of our traffic goes overseas data costs are very high for Australia, compared to the US where most of their traffic says within the US, hence data is ultra cheap over there. There will always be poor value plans, speed shaping, or other conditions to offset the "unlimited" or "high usage" plans, and you can expect that when the NBN reaches everywhere that there will be even more expensive plans with less usage, or P2P shaping.

Welcome to Australia. It'll get faster at home but not much better.

Yeah that's pretty much what I expected. Be good for online gaming, just not much else.

I wasn't trying to say it was Telstra's fault, just pointing out that it won't make much of a difference

But yeah, as I said, I don't not like Telstra for their line speeds, only the way they do business.

I didn't know Internode were actually doing something about it though, I did know they were working on some stuff down in Tazzy, but I thought that was part of the NBN not just an Internode initiative.



Yeah I understand that, but surely they could be something they could do about it. I'd be happy to pay a bit extra if it means I won't be capped.

If you change "a bit" to "a lot", then they'll be happy to accommodate you


It is a part of the NBN, it's just that Internode are the ISP in this case. There's an article floating around about a school's experience with the NBN and the speeds they were getting and Internode basically said "Overseas traffic is much slower".

lol yeah... I bet.



oh ok, so it's not that they're doing something about(or that they can) it's that they're actually telling it like it is?

Something I never trust Telstra to do

PS: forgot to reply to this before



haha I suppose it depends on how you define "temporary" has happened every time since I moved a month ago. I am moving to a larger place soon, if it persists I'll just kick Telstra in the nuts

telstra are horrible nuff sed

I'm on ADSL2+ - 200GB - Wireless. And I can't even watch a 60 second video without it buffering atleast 3 times..

No wonder Smellstra is SSSSSSOOOOOOOOOOOOOO great....




**** like that work there.

nah

Nah Telstra rock. Where else can you go and get everything you want and more including sex with no strings attached.

Funny TIGZ....Your on a Telstra/BP site whinging about Telstra/BP.... Bit of a hypocrite huh?

My stance stands.. If you don't like the service? leave!, instead of whining like a bunch of girls...

And as for insulting me?? "****"!?? lol@u.... your just another internet forum tough guy..

T$ workers are one of a kind. Rude as all crap to customers and the public but sook when they stand up to them. Bunch of rip offs and yet to meet a T$ employee who actually knows anything about what they do.

Who said I work for Telstra??!..... hell I could work for iinet, optus, TPG etc etc

I stated that **** like yourselft who ring up and complain and cry and think you know it all should leave if you don't like it... Same goes for any ISP

Telstra workers are rude??

Maybe cause they put up with crap all day from ppl like yourself..
But I'm guessing you have never worked in customer service... cause then you would understand what I'm on about...

You idiot

Aaaahh great response there! No wonder when you ring anyone that their rude to you....

No, you work for T$, it shows because of this statement..





Then if **** like you work for the ISP's used a brain and listened to the customer things might get done quicker. However I agree, if they are not happy then leave but for some it is hard due to the massive control T$ has over the hardware here in Australia and the unfair contracts they force onto their customers.



Hell yeah T$ workers are rude. They are also full of crap and the majority have no idea what they are talking about. When I was with IINet, who suck nearly as bad as T$ by the way, at least they resolved issues within 1 day. They never continued to point fingers at me saying the fault is mine then after a few days they realize the problem was at their end. Since I left T$ every ISP I have been with has been very polite, friendly and helpful.



That is no reason to be rude to customers, there is a way to deal with them. Yes I work in customer service mate and yes there are some customers out there that are so far up them selves they are lost but I don't treat them like T$ treats their customers or even the way you speak here in the forums. Yet T$ sit there and wonder why people are complaining about them at record levels. It's called bad customer service and people like you is what is causing the problem with your attitude that is a really bad advert for your employer.


The guy had a grievance with T$ and vented. You can not have a go at a person who, by all accounts of his op, has clearly been stuffed around. I clearly understood when he said
{quote]I am paying 140/month for 200gb(ADSL2+).[/quote] that it was bundled and I would bet so did the vast majority of the people here. But you felt the need to scorn him.

Clearly a bad customer service rep and typical T$ worker. So go back to work, haven't you got more customers to treat with disdain.

Naaa... I treat imbeciles like yourself with disdain...

You post on BP forums and ***** and complain about BP. You think your opinion matters in the bigger scheme of things?? Like most of the fools on here.. You think cause you post in some pokey little forum with your mates who all ***** about each other and consider yourselves better cause "I was here before you nerrrr" Or "I have more posts then you nerrrr"

And you wonder why no-one takes any notice of you?? Wow in 50 years they'll sit back and wonder who was that tosser?

Get a life

For the epeen

I'm on cable though. Have had it for over 10 years and have not had any problems with the connection at all.

As for you guys whining about slow speeds on adsl2+ you might want to look up what distance from the exchange does to you download/upload speeds.
Also line quality is the same no mater which company you will use since the lines are owned by Telstra or Optus and the other guys just rent them, its not like all those companies have thier own cables to your house.

The few times I've had to ring tech support they have been able to tell me whats happening straight away (unscheduled outages). Only recently when I've called and seemed to be getting an indian call center operator who doesn't really understand english do i have problems.

One thing I have noticed is they are very specific on what they will offer help on, connection issues only not problems with your router, unless its the modem/router combo.

That's because you are bad at what you do and no other reason.



First up T$ fan boy. If people are in here posting bad things about T$ then for some strange reason there must be some truth too it.



No my opinion matters to me and anyone who who is asking for my opinion.



Oh you are a angry little man. A lot of people post and complain in "pokey" little forums like these to vent because people like yourself sitting in your office do not listen to them at all.



I do not wonder why at all, I do not care. I am not interested in what people think of me, I am not shallow. In 50 years nobody will care because they will be doing something else

Get a life[/quote]

I got one, have you. By your posts, clearly not.

Telstra r ripoffs and r still ripping me off. I'm Meant 2 be on a $140/month deal with only 50gb homelin and mobile. I dont use the homephone or the mobile. The homephone has needed repairing have rung them 4 times now to fix it, but they say nothing is wrong yet the whole street has the same prob as me. Internet drops out all the time and is never a stable speed. For all of this I always end up getting overcharged $40 a month as they still havent fixed my contract properly even after ringing and complaing several times, they reckon I overuse my mobile and homephone although I never use them, they look at every possible way to scam money outta me and still have the balls to ask for a overdue fee. Really sick of Telstra and if I had money to buy out contract I would but must wait ujntil its over so I can change Telco Company.