so ive had bad connection problems lately and I have been onto Telstra tech support after changing all cables modem phone line I have been having poor connection speeds 2M/bs on a adsl 2+ line
was getting consistant speeds of 16.5M/bs a second for years now its up to sh it.
been tolled that 110kbs is exceptable on adsl 2+ wtf!!!
is there any help out there!

You live anywhere near NBN roll-outs? Us down in Tassie have been having a few stability issues recently over many different ISPs.

northern nsw 200km from Armadale nbn roll out
neighbours internet sucks like mine to 1.6 mbs

The see saw has been rebalanced. One bad Telstra post, to ruin the friendly one.

I get about 16Mb/s at the moment. Used to have a lot of drop outs. Had a telstra guy replace our lines and all their technology. Still had dropouts. Took apart every single phone point and cleaned it out and reterminated them. Haven't had a dropout since.

Call up and ask them to run a line test. You'll usually notice crackling on your phone if you have a bad line.

110kb/s is ****, don't put up with it. Telstra are hard to deal with at first, I knew more then most the people on technical support, prove you're not an idiot when you ring up and deny that as an acceptable speed and they'll usually put you through to a higher level tech support person.

It could be caused by too much load on the exchange though, being school holidays and all.

that was the tech blokes excuse that it was due to load.
fu rk that I say they need to supply a stable line speed.

im trying to have a rage here

If the houses and **** are old, so is all the stuff in the ground all the way to the exchange.

with adsl you should have your node and that's it - no load problems. (<<< pretty sure)

I used to get up to 1.1MB/s then moved one suburb over and get 450KB/s. Length of copper is about the same - it's just old hardware.

Can't wait for the nbn!

Call sales (no waiting on hold) and demand answers or you'll report wo cham ber of commerce, ombudsman with tech read outs and **** you bought.

Couldn't be happier with Telstra atm. Put an insurance claim in for a new phone and I mistakenly said I had my Telstra sim in at the time the phone was run over. They rejected the claim because of this. I hung up called the ombudsman and put a complaint straight in. Got a call back a day later telling me that rather than go through the insurance they will upgrade my phone for free.
Saved me the $250 excess and I got an iphone 5 instead of a replacement 4s. Picked it up today.
The squeaky wheel gets the oil.

was with optus and they did look after me but they couldn't offer me adsl 2+ so I moved back to Telstra.
if the hardware is rooted they should replace it for me !

I'd say if you were getting 16Mb/s and now its dropped to about 1Mb/s hang in there. They must be fixing the network. How long has it been that slow?

2+ weeks spoke to my local tech says my line is fine!!!!

when they say 'fine' what they mean is, if there's a problem, they can't do anything about it.

what they mean when they say "cant do anything about it" is "**** off we cant be ****"

No, it's cool, you're doing okay.

Whirlpool is also a good forum for it.

You do realise that the 1980s are over? There are other options out there.

If you do really want help you could call Telstra and raise a complaint. Ask to speak to a Team leader... Don't be rude, just explain that you're getting very little help with an issue that requires a specalist and you need to raise a complaint. Don't accept "I'll call you back" ETC... Say: "I'd like to have a complaints refference number right now, please, and the contact number for the complaints area. No, not general complaints, the complaints area."

so my last reply with the tech guy level 2 I believe?
sed that my speed is acceptable so what more can I do ?

so being in the country no other provider offers any faster connection then adsl2
all other providers are adsl 1 !
optus did offer good wirless connection but even it on my phone is poor now.

I told ya what more you can do.

What exactly is the difference between:



And:

I'm pretty sure that everything everywhere is owned by either telstra or optus anyway (and they just lease to other companies) so don't feel too bad about being in the country. You'll get the nbn in 2-3 years anyway.

and your speed is much better than mine - 450KB/s and I'm about 1km from the city... but it's perth so yeah maybe that doesn't count.

If you just call Telstra and say: "I want to complain", you'll get a normal consultant who will listen to your complaint, resolve the issue as best as they can, and maybe throw some money at you if you had some kinda issue in that regard. That isn't a bad thing, by any means, the general staff have got the skills required to take care of most issues... Your bill is wrong? Big deal, they can fix that. Your phone wasn't connected? Okay, no issue, they connect it, maybe give you some money if you got charged a connection fee before it was done. Sweet, right?

But if your issue can't be resolved by them because it's just outside their power to effect, your issue involves the kind of money you don't want your staff giving out at random or a customer just wants a person who can do nothing except sit down and take care of their problem, rather than attempting to solve it on the spot and then taking another call, you want to raise a complaint by going over the agents head.

So, for example, if your issue is that you think the technology at your exchange is faulty... Well, you’re front of house sales and billing consultant or tech assistance guru can’t do anything about that. They don’t have a button that sends people to the exchange to check up on it, and if they did they wouldn’t be in a hurry to push it. If you sent someone to the exchange every time someone thought there was something wrong that turned out to be a personal hardware, malware or internal wiring issue, you’d never get anything done. That being said, the guys in complaints might be able to seek out a better solution, and most importantly, they can speak to all the required areas for you because their sole job is to take care of stuff like this. They aren’t being pressed to take another call from another customer as soon as they can.

I wonder... I remember my brother was on ADSL2+, at least they told him that. After several complaints he found out they were only giving him ADSL 1 and they hadn't changed it. Might be good to ask, because Telstra can mess up sometimes.

speedtest.net

go there link speeds



this is my **** net doesnt matter who i go with it wont improve.

Can sometimes get to around 18.

DAFUQ INTERNET IS THAT?!

tl:dr

Just my home internets cuz.

ADSL2+ or some optic fibre shiznit? That's insane.

Step it up boys, 15 mins from the Perth CBD.

if this were golf I'd be winning.

Photoshop you can tell by the pixels

and ive seen a few shops in my time

I knew you mortals wouldn't understand.

maybe I should be using the right adapter for my modem... that could be the problem.

Sorry, short version: "Durp drup"

thats because in san fran all of the male adapters are connecting frequently

so I just did a test of mine and it was 1.25mbs and .29mbs upload
my next door was the same so it is in the exchange im guessing.

is it possible ive been capped ?

I have paid for fox tel on xbox and it pauses for 1/2 a minute at a time !
p.s my ping was around 21 now 34!

Log into the bigpond site and check your usage.

you got pipped at the post but my horse is fatter

Oh there's room to move, just couldn't get the gf away from her laptop. Think the most I've seen is 124Mb/s and 0 ping. I'll have a go in a bit, can't let you shown me up like that.

You've moved Circa! How's the weather?

lol it thinks im in melbourne

Just fencer! By .07Mb/s it is 8pm here so in a couple hours that might speed.