I have had a major issue with constant lag and server crashing. I put a ticket in 3-4 days ago and no response so I decided to make it public. I run the AusWarfare.com 64 Player and 16 Player servers which have been great until the last week or two with huge lag and random server crashing.

As I stated I put a ticket in an NO RESPONSE! What kind of company are you guys running? This issue needs to be resolved ASAP. If it doesn't I will be pulling down my two remaining servers and giving my money elsewhere. Also I will NOT RECOMMEND GAMEARENA TO ANYONE FOR GSP!

Your not the only one, I've had all the fantasybattlefield servers crashing, including our teamspeak.

Usually I wouldn't complain, but this is the second saturday night in a row that teamspeak was completely UN-useable. Rebooting it didn't help.

I'm sick of filling them up to only have them crash. Back when we used GA for BC2 rentals the server was 100% stable & I'd recommend GA to anyone(And I did), server could stay full 24/7 for 10 days straight without a single problem. Fair enough, they decreased the prices. I'd rather the old prices back & a server that doesn't crash.

However, I doubt any other GSP will be any better.

Problem is DICE/EA, they are stupid idiots not letting us host the server ourself.

Yeah im looking forward to a GA Admin response to why and what they are going to do about it. Cause the service isnt up to scratch and we are paying for it.

Then when it crashes it Reboots with no stats..ur server doing the same?

At about 11:00pm last night UPF server went down along with the 5 other GA servers on my favourites and TS3 also went down as well, the only server that survived as far as I could tell was Spark server.

About 20mins ago I jumped on some random Ak server and it also dropped after 15mins or so. I believe BF3 servers had the same issues when BF3 vamilla first came out as well, the problem could be on many levels and it also **** itself on a weekend making it near impossible to get help. Server rentals pretty much ends with GameArena in Australia the other hosts are even more terrible, just stay here till it gets cleaned up.

WoW cant even get a single map through before it crashes.

yes same thing with my server all players get dc from server. yet server it still up . i think GAMEARENA prob is it dcing from the battlelog page server then that dc's all my players.
fix the dame prob ffs

the GA admins are hiding cause they have no answer as i also waited days for a reponse.

You wont find admins sitting in the forums waiting for complaints.
So, I am not surprised that you are not getting a response.

Support is the only avenue you have.

Most of the problems with dropouts/lag are not GA's problems though.
They were not GA's problems at the start and they are unlikely to be now.
EA/DICE have just sent out a whole new patch.
Coincidentally people start getting issues.
Maybe its not what you think it might be.

If it helps to get it off your chest though, I am sure the admins wont mind you saying it in here.
Not a lot anyone here can do to help you.

Well maybe if you read the first part of my post. "I created a ticket 3 Days ago and no response" and also they why are GameAreana charging us?

Also why is no other Server going down only all the GA ones?

It's not your problem but your still charging for a service that isn't available?
Great service
OP and others have contacted you through Support Tickets and received no reply.

i created a ticket to told them to get on the forum and read it.
and this been happing a lot in the past. not just with the new patch. just a lot today omg

yes only ga one's so fix yah s.h.i.t , funny there no phone surport, maybe they get flooded with ppls reporting probs.

Think about this: if there was something we could do to fix this problem, DICE wouldn't just tell us, they'd insist on it, otherwise we'd be making BF3 look bad. If there was something we could do to fix this, and we didn't do it, I'm pretty sure they'd cancel our right to run BF3 servers.

We have customers with multiple servers on the same host where one server disconnects constantly and the other is 100% stable. What exactly can we do in that situation? The servers are running on the same hardware, launching from the same files (literally - the same files in the same directory, just with a different configuration file on the command line), are both very very busy - other than the map rotation they are identical in every way. One just disconnects constantly, one stays up constantly.

That is the problem we are up against. If there was different hardware involved, or even different files, we might have something to go on, but we are talking about two servers that are literally identical in every way possible other than the configuration the customer has set. We can't force everyone to use the same map rotation and server names...

DICE has the logs for every BF3 server we host, as well as the disconnection stats on all of them. I'm updating them tomorrow on the weekend's stats, and making all the logs for the weekend available.

Support tickets are responded to during normal business hours, and I'll be again updating everyone tomorrow about the progress. We monitor for issues over the weekend, but generally only respond to critical tickets outside of business hours.

As far as I can tell there could be a possibility of conflicts where the different configs are accessing the exact same file from a similar location and when one server has an error with a file, another tries to access a similar area in memory and it creates some problem.
Although if the servers are all in Raid 1 I don't think this'd be the problem.
The only other thing I can think of is if there is a conflict of intrest in a certain file causing a disconnect to battlelog, while the server remains fine.
Then causing the disconnect and problem with the server coming back up, which could explain why people are not having their Stats read properly when they rejoin straight away after it goes down.

well good to see someones looking into it now as this happens to offten

yes my server still stays up but it disconnect to battlelog, while the server remains fine.

hmm sounds interesting and a possibility greg. Its obviously a GA Related issue to do with Hardware or Configs no matter what they say. Its not happening to any GameServers/Hypernia based servers which must obviously use a different setup. Thats just my opinion.

yet again server disconnect from battlelog grrr all night it going on for. and i see most if not all GA server on battlelog page had players on them now 0 players.

I turned my server off as i geting sick on players geting kicked from the game and players asking why GA not fix it.

I think it would be wise not to rule out some sort of network issue as well. Even as far as ddos.

As others have said, and I am also experiencing, during the BF3 server downtime, Teamspeak will also either 1: Disconnect you, and fail to reconnect for a brief period of time (within a minute), or 2: Experience high amounts of packet loss, giving everyone's voices that dodgy mobile phone type of sound.

Now these are 2 completely different programs, hosted on 2 different servers, both having issues at the same time. Both servers in my case are running behind the same hop (telstr518.lnk.telstra.net). The next time there's an issue I'll see if this hop can respond to pings as it can at the moment.

The GA control panel for the servers sits behind a different hop (telstr517.lnk.telstra.net) and I bet that when the servers lag out, you can still login to the control panel and poll the server and it will respond with no issues at all. If this is the case, it would signify there is an issue with (telstr518.lnk.telstra.net), unrelated to any software.

Also, considering that other servers hosted elsewhere aren't having this issue, (when the BF3 mass disconnects happen, the only people left playing are on servers that are hosted with other RSP's) it would be prudent to assume it's not an issue with the BF3 software or DICE/EA's network in this case, but rather an issue that is local to GameArena.

Edit: Well I just did all that since as I was typing it happened again, here's everything I'm saying above in practice.



^^ Just to clarify, when I ping the 518 link, it's the 10gig router that is telling me it can't find the 518 link. You'll note this as it matches the IP of the 10gig link above that (first ping). This can be clarified with traceroutes, and is how I formed my very poorly drawn network map of what's going on here:


My suggestion would be to get netops to check the health on that router or link? telstr518.lnk.telstra.net

And as for the customer who claims that one server is still up while the other disconnects, it's either 1: The servers are behind different links, or 2: He's downright lying, or 3: That issue is unrelated to this one.

its allways when we got a lot of players on GA servers when it happens, i sitting here watching all my friends on GA server geting disconnected from game play, all the ones not on ga server still playing.
something is overloading at GA end and not working as it should.

I agree, the only reason I bothered to complain is because my teamspeak rental is dropping at the same time as the BF3 ones. Suggesting it isn't DICE's fault........

This time.

hang on my bf3 servers are with GA and also my teamspeak and thats going down also.

funny its 10:14 pm now and most players not on line playing and the server load has droped to GA and all is good now. as soon as theres lots on as in when its 2x xp on bf3 the GA server start having probs and when its not meny on if fine. dont tell me GA it not your falt. as you can see it is Find the falty prob and fix it , we paying good money and you not be geting money if all the GA renters left.

Overloading their Server box's or might need to upgrade their connection maybe dunno its their problem they gotta fix and all those rented customers that need a credit imo.

Your TeamSpeak dies along with the BF3 servers.

Waiting for admin to go to work tomorrow and fix it.

Yeah we are experiencing the same thing tonight. TeamSpeak and the BF3 server have dropping out all night.

wheres them logs

Talking to the network engineers, seems like we've been hit with some DDOS stuff over the weekend. Customers who want more information should open tickets if they haven't already.

Edit: We'll try to have some public information available for everyone this afternoon or tomorrow morning, but customers should continue to log tickets about it by going here: http://www.gamearena.com.au/help/servers/contact/

Thanks for the updates digger. We do have a ticket in, but I'll check back here later on as well. Not a fun thing to deal with, but thanks for keeping us informed as best you can.

All customers who logged tickets about this have been contacted, but if you haven't already, feel free to whack in a ticket.

If anyone has any questions, feel free to post them here.

thanks for the response.So i dont get it are the servers ok now?

Over the last few days the GameArena network has been the target of a series of Distributed Denial of Service (DDOS) attacks. If you aren't familiar with denial of service attacks you can read more here: http://en.wikipedia.org/wiki/Denial-of-service_attack

As you'd expect, Telstra are treating a criminal attack on their network very seriously and are taking steps to minimise or prevent the effects of these attacks in future.

The actual period of each attack has been brief and the effect on individual servers varies per server. During the attack, some servers (for example, Ventrilo and TeamSpeak 3) will continue to run but will perform poorly, while others will go offline entirely. Battlefield 3 servers are especially vulnerable to these attacks and will disconnect all players and refuse to go online until the attack ends.

While the time your server has been affected may be brief, we recognise that this may have disrupted your server during peak periods, so we've credited all of your subscriptions for three days to compensate you for the entire weekend.

All faith in humanity lost, neck beards united against the political death machine that is imprisoning our children called GameArena, back to 9fag retards.

dru80c: Not really, the attacks are continuing. The network ops are working urgently on reducing the damage each attack does, as well as on preventing the attacks causing any damage at all. I don't have an ETA on the permanent fix.

yeah 3:55 pm it still going on . all player's on server got disconnected
again
5:11pm all player's on server got disconnected

A friend of mine may have heard Gameservers.com are being hit as well, so I used my genius deduction skills to determine that we are being DDOS'ed because we have early premium access and the butt hurt nerds (probly 9gag army) are mad so they attack our servers in an attempt to deny us our early access, which in reality is some futile and childish attempt to hurt EA/DICE.

The day every fat kid and hypster became "Annon" will forever live in infamy.

Who did Malthius **** off this time?

Hi - understand the issues, however, no response to my ticket 228196.

I run 5 BF3 servers with GA...

GameArena is being DDoS'd!

fk me sideways

will the ddos ever end i am about to punch holes in the wall and go to a new game server host if this keeps up
it should not be to hard to find out whos ddosing. it dont take long to stop this stuff or is it just there gear that need upgrading from 2004 stuff to 2012 . upgrade your stuff GA fix this cant run a bf3 server at all today off on off on off on off on

this should be free no charge atm untill they fixed.

Hi, on the contrary, finding out who's performing a ddos attack on you is very difficult. Most ddos attacks come from infected machines that belong to innocents.

Ultimately, you can't 'stop' them either, except for blocking every infected IP, or the type of packet, which is what Telstra will do.

dd0s attacks can have bandwidth measured in many gigabits per second.

A suggestion would be to create a dedicated link for every BF3 server, or every 3-5 servers. This way they'd have to ddos the 10G router (have fun) or at worst, only a few BF3 servers would go offline.

It's unwise to run everything behind one link, basic network engineering.

If someone can take out PayPal with a denial of service attack, you can't expect us to be immune. Also, the statement "it should not be too hard to find out who's ddosing" is amusing - it took 4 years to find someone who hit the biggest sites on the internet: http://www.voiceofgreyhat.com/2012/07/R ... ttack.html and the people behind most attacks are never identified.

Telstra's network engineers are working on solutions, both short and long term, but lets be realistic here - this isn't Amazon or PayPal - we aren't making millions every day from running this service, and they can be knocked off the net, so you can't expect that we'll be able to sort this out instantly.

ok sorry i dont know much about ddos.
thanks for the update malthius

what he said he speaks the truth gameservers there the worst for getting ddos attacks they always have one.

battlelog news ddos attacks all aussies
http://battlelog.battlefield.com/bf3/fo ... 964992083/

http://forums.gameservers.com/battlefield-3/viewtopic.php?t=48319

We game to GA from GameServers due to the latter getting DOS attacks constantly. And they offered us no credits for the days lost either; so GA is still well in front in my book.

Ta Billy, that is interesting. I thought it was just us. The first major hit happened about 5 minutes before AK was released, which I didn't think was a coincidence. If anyone has seen a public statement by GameServer.com about it, please let me know. We tend to be open about this sort of thing, but not sure how other companies go about things.

MS: Thanks for the kind words. If I don't admit to the problem when it is our fault, I lose all credibility when I say something isn't our fault. We have to take the good with the bad. I just hope people remember this the next time I point the finger at someone else

Had a guy the night of AK release DoS our WPP server, his gamertag was IGiveKarma. if that helps any.. I did have video footage of it but its since mysteriously vanished..